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Welcome toJS Travel Insurance

Claims

Full details of who to contact in the event of a Claim for JS Travel Insurance online Policies and Policies sold via the website through other brokers. Please see list below:

JS Travel Insurance Claims

Online Sales on JSinsurance.co.uk and ski-insurance.co.uk 

Your Policy number will be prefixed by ( and then followed by 6 digits ) 

  • JTA
  • JTI
  • JTD 

All Policies purchased AFTER 1 September 2021

Ie : all Policies with certificate number with prefix above of 408240 and more 

Quote reference: RS/AN/100102 A&B and your Policy number 

24 Hour Medical Assistance number

  • 44 (0) 2920 474133

Claims 

  • 44 (0) 2920 474138

  • Go to    GR Claims   and you can submit your claim there, there is a drop-down for JS Insurance at the bottom on the " Policy Company " 
  • Note that you are claiming for the Benefit first and then you submit your claim and all the correct details.  
  • Travel Claims, 3rd Floor, Fitzalan House, Fitzalan Court, Cardiff, CF24 )EL

All Policies purchased BEFORE the 1 September 2021

Ie : all Policies with certificate number with prefix above and of number  408240 and less .

Quote reference RTZAN40092 A&B and your Certificate Number 

24 Hour Medical Assistance number 

  • +44 (0) 203 829 3818

Claims Telephone number 

  • +44 (0) 203 829 3817
  • Travel Claims Facilities, PO Box 395, Hertford, SG13 9JW

 

PJ Hayman Policy Claims

If you purchased a Policy via our site on PJ Hayman or over the telephone with us through this broker, your Policy numbers will begin with prefixes  

  • ADV
  • TPL
  • LSB​
  • FST

Please check your Policy for Claims and Medical Assistance telephone numbers and details or call their main office line 023 9241 9070

JUST Travel Policies

These are prefixed by Policy letters 

  • AVNT/JT
  • RGAJI/JT
  • GTGEX/JT
  • A2T/JT

This broker has several schemes so call mainline 0800 294 2969 to get Claims details  

Good To Go Insurance

All Policies start with Prefix GTG

Policies bought on or after 9 August 2021

For full details on how to make a claim please visit: 

https://www.imglobal.com/member/assistance/claims​

If you wish to speak to a claims handler by phone please call +44 (0) 1444 465 590

In the event of a medical emergency abroad please call +44 (0) 1444465573

Policies bought before 9 August 2021

For full details on how to make a claim please visit: 

www.policyholderclaims.co.uk  

If you wish to speak to a claims handler by phone please call 0203 829 3815

In the event of a medical emergency abroad please call + 44 (0) 203 829 3816

Insure with Ease Policies

All Policies start with Prefix IWE 

How to submit a claim

Policies purchased on or after 9 August 2021

For full details on how to make a claim please visit:

https://www.imglobal.com/member/assistance/claims  

If you wish to speak to a claims handler by phone please call +44 (0)2920 474138

In the event of a medical emergency abroad please call +44 (0) 2920474133

Policies purchased before 9 August 2021

For full details on how to make a claim please visit:

www.policyholderclaims.co.uk

If you wish to speak to a claims handler by phone please call 0203 8293817

In the event of a medical emergency abroad please call +44 (0) 203 829 3818

Please check your Policy for Claims and Medical Assistance telephone numbers and details or call.

Mobile Phone Insurance

If you had a Mobile Phone Insurance Policy with us where you were paying by direct debit then these policies are now administered by Super Cover. 

You can contact them here


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