Frequently Asked Questions

Authorised and Regulated by the Financial Services Authority.

Click on a question below to view the answer.

Definitions

• What is the definition of a family?
• What is the age limit for a single trip policy?
• Regarding the family definition of cover, is my niece or nephew covered?
• What is the definition of North America and the Caribbean?
• What is the definition of the party type for your policies?
• What is Winter Sports ?
• What does the maximum trip length on a Annual Travel Insurance policy mean?
• What is the maximum Winter Sports days allowed on an Annual Multi Trip Travel Insurance policy?
• Repatriation
• What is Hydro Zorbing?
• What is my Country of Residence?
• What does 'incidental basis' mean?
• What does 'non incidental basis' mean?
• What is the definition of essential travel?

Payment

• What type of payment do you accept?
• Can I pay for my Travel Insurance with an American Express credit card?

Health

• I can purchase Travel Insurance if I am pregnant?
• Can I get Travel Insurance if I have a pre-existing medical condition?
• Is dental treatment covered with JS Insurance?
• Can I choose private health treatment while abroad?
• What is the definition of personal accident?
• If I have had a pre existing medical condition over two years ago, do I have to declare this before purchasing travel insurance?
• Do you cover pre - existing medical conditions?
• What is a pre-existing medical condition?
• If I have a medical condition, do I have to go through medical pre screening?
• If my pre-existing medical condition is excluded, am I still covered?
• Why have I been given a reference number, even though my medical condition has not been approved?
• Will I receive a letter from the pre screening medical screening company after I have called them?
• What is the excess for emergency medical cover?
• Am I covered for medical treatment or emergencies if I am traveling to The Channel Islands and I have an EHIC card?
• What am I covered for if I have Swine Flu or if I contract Swine Flu whilst away?
• If I have to get a new medical reference number, will I have to pay an extra premium to cover the pre existing medical condition?
• Will I have to pay an extra premium to cover the pre existing medical condition?
• Can I purchase travel insurance with a pre - existing medical condition, if I am a Resident of Ireland.
• Can I get Travel Insurance if I have high blood pressure ?
• Do I need to declare a pre-existing medical condition if I am UK resident travelling to a UK destination?
• Can I purchase Travel Insurance if I have an Allergy?
• Can I purchase Travel insurance if I have Angina?
• Can I purchase Travel Insurance if I have Asthma?
• Can I purchase Travel Insurance after a Hip Replacement?
• Can I purchase Travel Insurance if I have Breast Cancer?
• Can I purchase Travel insurance if I have Cellulitis?
• Can I purchase Travel insurance if I have Diabetes?
• Can I purchase Travel Insurance if I have Crohn's Disease?
• Can I purchase Travel Insurance if I have Gallbladder Disease?
• Can I purchase Travel Insurance if I have a Hiatus Hernia?
• Can I purchase Travel Insurance if I have High Blood Pressure?
• Can I purchase Travel Insurance if I have Acne?
• Can I purchase Travel Insurance if I have Kidney Stones?
• Can I purchase Travel Insurance if I have Osteoporosis?
• Can I purchase Travel Insurance if I have an Overactive Thyroid?
• Can I purchase Travel Insurance if I have had a Stroke?
• Can I purchase Travel Insurance if I have an Underactive Thyroid?
• Can I purchase Travel Insurance if I have Alzheimers?
• Can I purchase Travel Insurance if I have had an Angioplasty?
• Can I purchase Travel Insurance if I have Arrhythmia?
• Can I purchase Travel Insurance if I have Arthritis?
• Can I purchase Travel Insurance if I have an Artificial Joint?
• Can I purchase Travel Insurance if I have an Artificial Valve?
• Can I purchase Travel Insurance if I have or have had Cancer?
• Can I purchase Travel Insurance if I have Colitis?
• Can I purchase Travel Insurance if I have had Cosmetic Surgery?
• Can I purchase Travel Insurance if I have a Disability?
• Can I purchase Travel Insurance if I have Eczema?
• Can I purchase Travel Insurance if I have Epilepsy?
• Can I purchase Travel Insurance if I have had a Heart Attack?
• Can I purchase Travel Insurance if I have had a Heart Bypass?
• Can I purchase Travel Insurance if I have Heart Disease?
• Can I purchase Travel Insurance if I have Hemophilia?
• Can I purchase Travel Insurance if I have Hepatitis?
• Can I purchase Travel Insurance if I have HIV?
• Can I purchase Travel Insurance if I have Hypertension?
• Can I purchase Travel Insurance if I have Hodgkin's Disease?
• Can I purchase Travel Insurance if I have had Kidney Failure?
• Can I purchase Travel Insurance if I have had a Kidney Infection?
• Can I purchase Travel Insurance if I have had a Kidney Transplant?
• Can I purchase Travel Insurance if I have had a Lung Transplant?
• Can I purchase Travel Insurance if I have had a Nut Allergy?
• Can I purchase Travel Insurance if I have had Meningitis?
• Can I purchase Travel Insurance if I have a Prostate Enlargement?
• Can I purchase Travel Insurance if I have Renal Failure?
• Can I purchase Travel Insurance if I have Shingles?
• Can I purchase Travel Insurance if I have Skin Cancer?
• Can I purchase Travel Insurance if I have had a TIA?
• Can I purchase Travel Insurance if I have Thrombosis?
• Can I purchase Travel Insurance if I have had an Abnormal PAP smear?
• Can I purchase Travel Insurance if I have achlasia?
• Can I get Travel Insurance if I have Acromegaly ?
• Can I purchase Travel Insurance if I have Acute Poliomyelitis?
• Can I purchase Travel Insurance if I have ADD?
• Can I purchase Travel Insurance if I have Addison's Disease?
• Can I purchase Travel Insurance if I have Adrenal Insufficiency?
• Can I purchase Travel Insurance if I have AIDS?
• Can I purchase Travel Insurance if I am an Alcohol Abuser?
• Can I purchase Travel Insurance if I have Alcoholic Cirrhosis of the Liver?
• Can I purchase Travel Insurance if I have Amyloidosis?
• Can I purchase Travel Insurance if I have Amyotropic Lateral Sclerosis?
• Can I purchase Travel Insurance if I have had an Aneurysm?
• Can I purchase Travel Insurance if I have Ankylosing Spondylitis?
• Can I purchase Travel Insurance if I have Ankylosis?
• Can I purchase Travel Insurance if I am taking Anticoagulant Medication?
• Can I purchase Travel Insurance if I have Aortic Insufficiency?
• Can I purchase Travel Insurance if I have had an Aortic or Mitral Valve Replacement?
• Can I purchase Travel Insurance if I have Aortic Stenosis?
• Can I purchase Travel Insurance if I have Aplastic Anemia?
• Can I purchase Travel Insurance if I have Arrythmia?
• Can I purchase Travel Insurance if I have or have had an Arterial Embolism, Thrombosis (clot)?
• Can I purchase Travel Insurance if I have Arterial Occlusion?
• Can I purchase Travel Insurance if I have Ateriosclerosis Obliterans?
• Can I purchase Travel Insurance if I have had a Heart Transplant?
• Can I purchase Travel Insurance if I have Hemiplegia?
• Can I purchase Travel Insurance if I have Hemochromatosis?
• Can I purchase Travel Insurance if I have hemolytic anemia?
• Can I purchase Travel Insurance if I have Henoch's Purpura?
• Can I purchase Travel Insurance if I have Hepatitis C?
• Can I purchase Travel Insurance if I have Hepatomegaly?
• Can I purchase Travel Insurance if I have a Herniated Intervertibral Disc?
• Can I purchase Travel Insurance if I have Huntington's Chorea?
• Can I purchase Travel Insurance if I have Hydrocephalus?
• an I purchase Travel Insurance if I have Hydronephrosis?
• Can I purchase Travel Insurance if I have Hypersplenism?
• Can I purchase Travel Insurance if I have Hyperthyroidism?
• Can I purchase Travel Insurance if I have Idiopathic Thrombocytopenia Purpura?
• Can I purchase Travel Insurance if I have Immunodeficiency Disorder?
• Can I purchase Travel Insurance if I am having Infertility Treatment?
• Can I purchase Travel Insurance if I am using Insulin?
• Can I purchase Travel Insurance if I have an Internal Cardiac Defibrillator?
• Can I purchase Travel Insurance if I have Ischemic Heart Disease?
• Can I purchase Travel Insurance if I have Kaposi's Sarcoma?
• Can I purchase Travel Insurance if I have Quadraplegia?
• Can I purchase Travel Insurance if I have Raynaud's Syndrome?
• Can I purchase Travel Insurance if I have Renal Hypertension?
• Can I purchase Travel Insurance if I have Rheumatic Heart Disease?
• Can I purchase Travel Insurance if I have Rheumatoid Arthritis?
• Can I purchase Travel Insurance if I have Sarcoma?
• Can I purchase Travel Insurance if I have a Schizo Disorder?
• Can I purchase Travel Insurance if I have Schizofrenia?
• Can I purchase Travel Insurance if I have Scleroderma?
• Can I purchase Travel Insurance if I have Seizures?
• Can I purchase Travel Insurance if I have Senile Syndrome?
• Can I purchase Travel Insurance if I have Serious Congenital Abnormalities?
• Can I purchase Travel Insurance if I have Severe Childhood or Adolescent Disorders?
• Can I purchase Travel Insurance if I have Sick Sinus Syndrome?
• Can I purchase Travel Insurance if I have Sicle Cell Anemia Disease?
• Can I purchase Travel Insurance if I have Silicosis?
• Can I purchase Travel Insurance if I have Sjrogren's Disease?
• Can I purchase Travel Insurance if I have Sleep Apnea?
• Can I purchase Travel Insurance if I have Spina Bifida?
• Can I purchase Travel Insurance if I have Spinocerebeller Disease?
• Can I purchase Travel Insurance if I have Arteriovenous Malformation?
• Can I purchase Travel Insurance if I have Asbestosis?
• Can I purchase Travel Insurance if I have Atherosclerosis Obliterans?
• Can I purchase Travel Insurance if I have Atherosclerosis Thrombotic Disease?
• Can I purchase Travel Insurance if I have Atrial Fibrillation?
• Can I purchase Travel Insurance if I have Autism?
• Can I purchase Travel Insurance if I have Banti's Disease?
• Can I purchase Travel Insurance if I have Bipolar Disorders?
• Can I purchase Travel Insurance if I have Blastomycosis?
• Can I purchase Travel Insurance if I have Brain Damage?
• Can I purchase Travel Insurance if I have Bright's Disease?
• Can I purchase Travel Insurance if I have Bronchiectasis?
• Can I purchase Travel Insurance if I have Buerger's Disease?
• Can I purchase Travel Insurance if I have Bulimia?
• Can I purchase Travel Insurance if I have Burkitt's Tumor?
• Can I purchase Travel Insurance if I have or have had Prostate Cancer?
• Can I purchase Travel Insurance if I have Carcinoid Syndrome?
• Can I purchase Travel Insurance if I have had a Cardiac Bypass?
• Can I purchase Travel Insurance if I have had a Cardiomyopathy?
• Can I purchase Travel Insurance if I have had Cardiospam's/Achlasia?
• Can I purchase Travel Insurance if I have Celebral Palsy?
• Can I purchase Travel Insurance if I have Charcot-Marie Tooth Disease?
• Can I purchase Travel Insurance if I have Chronic Glomerulonephritis?
• Can I purchase Travel Insurance if I have Chronic Hepatitis?
• Can I purchase Travel Insurance if I have COPD?
• Can I purchase Travel Insurance if I have Chronic Pulmonary Heart Disease?
• Can I purchase Travel Insurance if I have Cirrhosis of the Liver?
• Can I purchase Travel Insurance if I have Coarctation of the Aorta?
• Can I purchase Travel Insurance if I have had a Colostomy?
• Can I purchase Travel Insurance if I have Congestive Heart Failure?
• Can I purchase Travel Insurance if I have Cooley's Anemia?
• Can I purchase Travel Insurance if I have Cor Pulmonar?
• Can I purchase Travel Insurance if I have Cor Pulmonale?
• Can I purchase Travel Insurance if I have Coronary Artery Disease?
• Can I purchase Travel Insurance if I have Coronary Heart Disease?
• Can I purchase Travel Insurance if I have Curvature of the Spine?
• Can I purchase Travel Insurance if I have Cushing's Syndrome?
• Can I purchase Travel Insurance if I have Cystic Fibrosis?
• Can I purchase Travel Insurance if I have Cystic Kidney Disease?
• Can I purchase Travel Insurance if I have Dementia?
• Can I purchase Travel Insurance if I have Dentofacial Function Abnormalities?
• Can I purchase Travel Insurance if I have Dermatomyositis?
• Can I purchase Travel Insurance if I have Disorders of Autonomic Nervous System?
• Can I purchase Travel Insurance if I have Down Syndrome?
• Can I purchase Travel Insurance if I am a Drug Abuser (Prescription)?
• Can I purchase Travel Insurance if I have Polycystic Kidneys?
• Can I purchase Travel Insurance if I have Kleinefelter's Syndrome?
• Can I purchase Travel Insurance if I have Legionella Pneumophilia?
• Can I purchase Travel Insurance if I have Leukemia?
• Can I purchase Travel Insurance if I have Leukoencephalpathy?
• Can I purchase Travel Insurance if I have Lipisosis?
• Can I purchase Travel Insurance if I have had Liver Failure?
• Can I purchase Travel Insurance if I have had a Liver Transplant?
• Can I purchase Travel Insurance if I have Lou Gehrig's Disease?
• Can I purchase Travel Insurance if I have Lupus?
• Can I purchase Travel Insurance if I have Lymphadenitis?
• Can I purchase Travel Insurance if I have Lyphoma?
• Can I purchase Travel Insurance if I have Malignant Melanoma?
• Can I purchase Travel Insurance if I have Marfan's Syndrome?
• Can I purchase Travel Insurance if I have Medullary Sponge Kidney?
• Can I purchase Travel Insurance if I have Mitral Insufficiency?
• Can I purchase Travel Insurance if I have Mitral Stenosis?
• Can I purchase Travel Insurance if I have Mixed Connective Tissue Disease?
• Can I purchase Travel Insurance if I have Morbid Obesity?
• Can I purchase Travel Insurance if I have Multicystic Kidneys?
• Can I purchase Travel Insurance if I have Multiple Myeloma?
• Can I purchase Travel Insurance if I have Multiple Sclerosis?
• Can I purchase Travel Insurance if I have Muscular Dystrophy?
• Can I purchase Travel Insurance if I have Myasthenia Gravis?
• Can I purchase Travel Insurance if I have Myelopathy?
• Can I purchase Travel Insurance if I have Myocardial Infarction?
• Can I purchase Travel Insurance if I have Myocardial Ischemia?
• Can I purchase Travel Insurance if I have Nephritis?
• Can I purchase Travel Insurance if I have Nephrotic Syndrome?
• Can I purchase Travel Insurance if I have Neurofibromatosis?
• Can I purchase Travel Insurance if I have Neiman Pick Disease (Lipidosis)?
• Can I purchase Travel Insurance if I have Neuropathy?
• Can I purchase Travel Insurance if I have Obesity?
• Can I purchase Travel Insurance if I have Occlusion of Cerebral Arteries?
• Can I purchase Travel Insurance if I have had an Organ Transplant?
• Can I purchase Travel Insurance if I have Organic Brain Syndrome?
• Can I purchase Travel Insurance if I have Organic Heart Murmur?
• Can I purchase Travel Insurance if I have Osteitis Deformans?
• Can I purchase Travel Insurance if I have a Pacemaker?
• Can I purchase Travel Insurance if I have Paget's Disease?
• Can I purchase Travel Insurance if I have Pancreatitis?
• Can I purchase Travel Insurance if I have Paralysis?
• Can I purchase Travel Insurance if I have a Paranoid Disorder?
• Can I purchase Travel Insurance if I have Paraplegia?
• Can I purchase Travel Insurance if I have Parkinson's Disease?
• Can I purchase Travel Insurance if I have Pemphigus?
• Can I purchase Travel Insurance if I have P.O.A.D?
• Can I purchase Travel Insurance if I have Peripheral Vascular Disease?
• Can I purchase Travel Insurance if I have Peroneal Peripheral Neuropathy?
• Can I purchase Travel Insurance if I have a Personality Disorder?
• Can I purchase Travel Insurance if I have Pituitary Dwarfism?
• Can I purchase Travel Insurance if I have Spondylitis?
• Can I purchase Travel Insurance if I have had a Stroke?
• Can I purchase Travel Insurance if I have Sybndrome X?
• Can I purchase Travel Insurance if I have Systemic Lupus Erythematosus?
• Can I purchase Travel Insurance if I have Syringomyelia?
• Can I purchase Travel Insurance if I have Tabes Dorsalis?
• Can I purchase Travel Insurance if I have Takayasu's Disease?
• Can I purchase Travel Insurance if I have Tay-Sach's Disease?
• Can I purchase Travel Insurance if I have Temporal Arteritis?
• Can I purchase Travel Insurance if I have Testicular Dysfunction?
• Can I purchase Travel Insurance if I have Tetrology of Fallot?
• Can I purchase Travel Insurance if I have Thalassemia Major?
• Can I purchase Travel Insurance if I have Thromboangitis?
• Can I purchase Travel Insurance if I have Thrombotic Thrombocytopenia Purpura?
• Can I purchase Travel Insurance if I have had a TIA?
• Can I purchase Travel Insurance if I have Tourette's Syndrome?
• Can I purchase Travel Insurance if I have had a Tracheostomy?
• Can I purchase Travel Insurance if I have Transient Organic Psychosis?
• Can I purchase Travel Insurance if I have had a Transient Ischemic Attack?
• Can I purchase Travel Insurance if I have had a Transplant?
• Can I purchase Travel Insurance if I have Tricuspid Insufficiency?
• Can I purchase Travel Insurance if I have Tricuspid Stenosis?
• Can I purchase Travel Insurance if I have Trisomy 21 Syndrome?
• Can I purchase Travel Insurance if I have Tuberculosis?
• Can I purchase Travel Insurance if I have Turner's Syndrome?
• Can I purchase Travel Insurance if I have Ulcerative Colitis?
• Can I purchase Travel Insurance if I have Uremia?
• Can I purchase Travel Insurance if I have Uremia?
• Can I purchase Travel Insurance if I have had a Valve Replacement?
• Can I purchase Travel Insurance if I have Ventricular Arrythmia?
• Can I purchase Travel Insurance if I have a Ventricular Septal Defect?
• Can I purchase Travel Insurance if I have Von Recklinghausen's Disease?
• Can I purchase Travel Insurance if I have Von Willebrand's Disease (Hemophilia)?
• Can I purchase Travel Insurance if I have Wegner's Granulomatosis?
• Can I purchase Travel Insurance if I have Werlhof's Disease?
• Can I purchase Travel Insurance if I have Electroconvulsive Therapy?
• Can I purchase Travel Insurance if I have Emphysema?
• Can I purchase Travel Insurance if I have Encephalopathy?
• Can I purchase Travel Insurance if I have an Enlarged Liver?
• Can I purchase Travel Insurance if I have Eosophageal Varices?
• Can I purchase Travel Insurance if I have Fabry Disease?
• Can I purchase Travel Insurance if I have Factor VIII or IX deficiency?
• Can I purchase Travel Insurance if I have a Fatty Liver?
• Can I purchase Travel Insurance if I have had Fertility Treatment?
• Can I purchase Travel Insurance if I have had a Gastric Bypass?
• Can I purchase Travel Insurance if I have Gilles De La Tourette's Syndrome?
• Can I purchase Travel Insurance if I have Chronic Glomerulonephritis?
• Can I purchase Travel Insurance if I have Goodpasture's Syndrome?
• Can I purchase Travel Insurance if I have Guillain Barre's Syndrome?
• Can I purchase Travel Insurance if I have High Cholestrol?
• Can I purchase Travel Insurance if I have Pneumoconiosis?
• Can I purchase Travel Insurance if I have had Pneumocystitis Carnii Pneumonia?
• Can I purchase Travel Insurance if I have Polio Myelitis?
• Can I purchase Travel Insurance if I have Polyarteritis Nodosa?
• Can I purchase Travel Insurance if I have Polycystic Kidney Disease?
• Can I purchase Travel Insurance if I have Polycystic Ovarian Syndrome?
• Can I purchase Travel Insurance if I have Polycythemia?
• Can I purchase Travel Insurance if I have Polymyositis?
• Can I purchase Travel Insurance if I have Polyneuropathy?
• Can I purchase Travel Insurance if I have Porphyria?
• Can I purchase Travel Insurance if I have Premature Ventricular Contractions?
• Can I purchase Travel Insurance if I have Primary Pulmonary Hypertension?
• Can I purchase Travel Insurance if I have a Prostate Disorder?
• Can I purchase Travel Insurance if I have Psoriatic Arthropathy?
• Can I purchase Travel Insurance if I have Psychosis?
• Can I purchase Travel Insurance if I have Pulmonary Alveolar Proteinosis?
• Can I purchase Travel Insurance if I have Pulmonary Fibrosis?
• Can I purchase Travel Insurance if I have Pulmonary Heart Disease?
• Can I purchase Travel Insurance if I have Pulmonary Hypertension?
• Can I purchase Travel Insurance if I have Pulmonary Insufficiency?
• Can I purchase Travel Insurance if I have Pulmonary Stenosis?
• Can I purchase Travel Insurance if I have Pyloric Stenosis?

General

• What Hazardous Activities are covered?
• Can I get Travel Insurance on a one-way trip?
• What is the definition of a UK Resident?
• I am not a UK National but I live in this country, can I purchase a policy?
• Will my Travel Insurance policy cover me due to terrorist attack?
• I am in the Military, am I covered if I am called for duty?
• Can children be insured if traveling alone?
• Can I pay an excess waiver premium?
• Can I work abroad?
• Does the policy cover Repatriation back to the UK?
• Am I covered while driving a car or as a passenger?
• If I am made redundent by my employer, am I covered for cancellation?
• Do I need to have a copy of my certificate sent to me by post?
• Does it matter if there are errors on the certificate of insurance?
• Am I covered if I am travelling within the UK?
• Do these policies cover cruises?
• What if the name on my passport is different to the name on my policy?
• If I am awaiting a Visa before travelling, am I covered if the Visa is refused?
• Do you cover same sex couples?
• Do you provide Group Travel Insurance?
• If I have already left the UK, can I get Travel Insurance?
• If I choose a policy for several Individuals, a Couple or Family or Single Parent Family, is the premium shown for per person?
• Does your Travel Insurance policies cover Scuba Diving?
• Does your Travel Insurance policies cover Motorcycling?
• What is the cancellation policy for this Insurance?
• What is the definition of Winter Sports?
• Should I put the age of the insured now or when they travel?
• Is Air Ambulance and Mountain Recovery covered?
• Which country do I select if I am travelling to more than one country?
• What if I want to make a change to a policy purchased through www.moneysupermarket.com?
• Do you cover one way trips?
• What do I give as the age of a child who is less than one year old?
• If I am Scuba Diving, is there a limit to the number of dives I can do whilst on holiday?
• I need to make a claim, but I do not have a holiday travel invoice. what do I do?
• My certificate states that I am travelling to Europe, even though I selected Egypt, is this correct?
• Do you provide Travel Insurance cover for Rock Climbing?
• If a traveller is under the age of one year, how do I enter the age?
• Does Travel Insurance include Search and Rescue?
• What are the restrictions for a Towergate AUL Economy Annual policy?
• Do you provide Travel Insurance if you are taking part in a Marathon?
• I don't have an email address, what do I add into the field for an email address?
• Who are PJ Hayman and Company Ltd?
• Does Travel Insurance include cover for an airline, tour operator or other provider going out of business?
• Can I be covered for Sailing or Yachting outside of territorial waters?
• Can I purchase Student Contents Insurance?
• What is the difference between Hiking and Trekking?
• Is there any limitations on altitude for Hiking?
• Do I need a Winter Sports policy, if I am Snowboarding on a dry slope?
• Can I get Travel Insurance for Manual Work?
• Why is the premium different for two individuals and a couple?
• Can I get Travel Insurance cover for Kite Surfing?
• Do we cover manual work?
• Can I purchase travel insurance if I am under the age of 18 years and not travelling with an adult?
• Can I get Travel Insurance if I am Horse Riding?
• Do you offer any policies that cover Golf Equipment?
• Can I purchase Travel Insurance if I am going Quad Biking?
• If I return Home early, do I get a Refund?
• Am I covered if I am travelling on a Working Holiday Visa?
• What is Moneysupermarket's telephone number?
• Volcanic Ash Disruption - Can I purchase Travel Insurance and be covered for cancellation ?
• Volcanic Ash Disruption - I have contacted my airline / tour operator and they have advised that my flight has been cancelled. What happens next?
• Volcanic Ash Disruption - I am stuck overseas as my flight has been cancelled?
• Do you cover Paragliding?
• Do I have to get travel insurance if I am travelling to Cuba?
• If I have been living the majority of the year outside of the UK, can I purchase travel insurance?
• Do you provide Specialist Travel Insurance?
• Can I purchase Travel Insurance if I am a European Resident?
• Can I purchase Travel Insurance if I am a Resident of France?
• Can I purchase Travel Insurance if I am a Resident of Austria?
• Can I purchase Travel Insurance if I am a Resident of Belgium?
• Can I purchase Travel Insurance if I am a Resident of Bulgaria?
• Can I purchase Travel Insurance if I am a Resident of Cyprus?
• Can I purchase Travel Insurance if I am a Resident of Denmark?
• Can I purchase Travel Insurance if I am a Resident of Estonia?
• Can I purchase Travel Insurance if I am a Resident of Finland?
• Can I purchase Travel Insurance if I am a Resident of Germany?
• Can I purchase Travel Insurance if I am a Resident of Gibraltar?
• Can I purchase Travel Insurance if I am a Resident of Greece?
• Can I purchase Travel Insurance if I am a Resident of Holland?
• Can I purchase Travel Insurance if I am a Resident of Iceland?
• Can I purchase Travel Insurance if I am a Resident of Ireland?
• Can I purchase Travel Insurance if I am a Resident of Latvia?
• Can I purchase Travel Insurance if I am a Resident of Italy?
• Can I purchase Travel Insurance if I am a Resident of Ireland?
• Can I purchase Travel Insurance if I am a Resident of Liechtenstein?
• Can I purchase Travel Insurance if I am a Resident of Lithuania?
• Can I purchase Travel Insurance if I am a Resident of Luxembourg?
• Can I purchase Travel Insurance if I am a Resident of Malta?
• Can I purchase Travel Insurance if I am a Resident of Malta?
• Can I purchase Travel Insurance if I am a Resident of Norway?
• Can I purchase Travel Insurance if I am a Resident of Poland?
• Can I purchase Travel Insurance if I am a Resident of Portugal?
• Can I purchase Travel Insurance if I am a Resident of Luxembourg?
• Can I purchase Travel Insurance if I am a Resident of Slovenia?
• Can I purchase Travel Insurance if I am a Resident of Spain?
• Can I purchase Travel Insurance if I am a Resident of Sweden?
• Can I purchase Travel Insurance if I am a Resident of The Czech Republic?
• Can I purchase Travel Insurance if I am a Resident of The Netherlands?
• Can I purchase Travel Insurance if I am a Resident of The Slovak Republic?
• I want to take part in a Sport / Activities, but cannot find it listed in the Policy Wording?
• Do you provide cover for bicycles whilst travelling abroad?
• What is BOB?

Regions

• Which countries can I travel to with my travel insurance ?
• Is Turkey considered part of Europe?
• Is Bulgaria considered part of Europe?
• Is Egypt considered part of Europe?
• Is Tenerife considered part of Europe ?
• Is Israel considered part of Europe?
• Where is Lapland?
• What if I am travelling to more than one country?
• Can I purchase travel insurance if I am Resident in the Channel Islands?

Existing Policy Information

• Can I extend my cover whilst I am away?
• Can I upgrade my European policy to Worldwide?
• I have bought a policy, can I now change my details or cover?
• Can I change the names of the insured on a policy before I travel?
• If I want to change the details on the insurance policy, do I have to cancel my policy and apply again?

Annual Policies

• Can the people named on an Annual multi trip policy travel independently of one another?
• How many times can I travel with an Annual policy?
• What is the age limit for Towergate AUL Economy Annual Multi Trip Policies?

Wintersports Policies

• Am I covered for Skiing or Snowboarding Off Piste?
• Does Ski Insurance cover me for Snowboarding?
• What do I do at the scene of a skiing accident ?
• What do you consider 'unsafe' in terms of off-piste skiing or snowboarding?
• Am I covered as a ski instructor or for a ski instructor course?
• Is Cat Skiiing covered?
• Can I purchase an Annual Multi Trip policy with unlimited Wintersports cover?
• What is the definition on Ski Racing within a Ski School?

Claims

• Can I print a Claim Form from the website?
• I don't have receipts for my personal items. Can I still make a claim?

Policy Descriptions Information

• Cancellation or Curtailment
• Medical and Other Expenses
• Hospital Benefit
• Personal Liability
• Personal Baggage
• Personal Money and Documents
• Personal Liability
• Delayed Departure
• Personal Accident
• Ski Equipment Owned
• Ski Pack
• Piste Closure
• Avalanche Closure
• Legal Expenses and Assistance
• Mugging Benefit
• Holiday Abandonment
• Business Equipment
• Emergency Dental Treatment
• Funeral Expenses Abroad
• Kennel / Cattery Fees
• Repatriation
• Rented Accommodation
• Catastrophe
• Hijack
• Scheduled Airline and End Provider Failure
• Spectacles/Sunglasses
• Petcare
• Golf Equipment
• Personal Possessions
• Golf Pack
• Golf Course Closure
• Hole in One
• Business Equipment
• Business Equipment Hire
• Business Money
• Wedding / Civil Partnership
• Baggage Delay