JS Travel Insurance Claims

Full details of who to contact in case of a Claim for JS Travel Insurance. If you are unsure of who to get, please feel free to contact us.

Your Policy number will be prefixed by (and then followed by six digits) 

JTA

JTI

JTD 

All Policies purchased AFTER  - 6th July 2023 

24-Hour Medical Assistance Number: 44 (0) 1444 465 579​

Claims: +44 (0) 1444 465 581

• Go to IM Global Claims, and you can submit your claim there; there is a JS Insurance drop-down at the bottom of the "Policy Company ".
• Note that you are claiming for the Benefit first, and then you submit your claim and all the correct details.  

If you purchased a Policy via our partner PJ Hayman or over the telephone with us through this provider, your Policy Numbers would begin with prefixes:

ADV

TPL

Please check your Policy for Claims and Medical Assistance telephone numbers and details or call PJ Hayman's main office line at 023 9241 9070.

These are prefixed by Policy letters 

AVANT/JT

RGAJI/JT

GTGEX/JT

A2T/JT

This provider has several schemes, so call mainline 0800 294 2969 to get Claims Details. 

All Policies start with Prefix: GTG

If you wish to speak to a claims handler by phone, please call +44 (0) 1444 465 590

In the event of a medical emergency abroad, please call +44 (0) 1444 465 573