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How To Claim

In the unfortunate circumstance you need to make a claim, by following these simple instructions we will make sure that your claim is dealt with quickly and fairly

Claims Department Information

If you have purchased a policy through our website, please contact the Claims department on 01733 224 897 or by email customerservice@white-horse.ie

These policies are underwritten by White Horse Insurance Ireland dac

If you have a purchased a PJ Hayman - Adventure policy, please contact the Claims Department on 01992 454 265

Please have the following items ready:

  • Policy Reference number
  • Name of your policy and when it was purchased
  • Country visited
  • Value of claim
  • Brief circumstances
  • Travel dates
  • Incident date

Failure to have the above information at hand may result in your claim being delayed

Communications relating to claims should be sent without a delay and notification must be made within 31 days of as soon as possible thereafter following any claim incident

24 hour Emergency Assistance

JS Policy: + 44 (0) 1733 402 046
Adventure Policy: + 44 (0) 208 763 4932
Purple Policy: + 44 (0) 207 748 0512