Important Information

The Sale of Goods Act lay down several conditions that all goods sold by traders must meet. The goods must be of satisfactory quality, as described and fit for purpose.

Your statutory rights are limited which is why we offer insurance (not just an extended warranty) specially designed to protect your mobile phone (but not e.g. accessories or car kits), against the risks of theft, loss, accidental damage (including water damage) and unauthorised calls following a valid theft claim whilst being used in the United Kingdom (and worldwide for a maximum of 90 days in any one year) by you as the person who purchased it or your spouse or partner or any of your children, brothers, sisters (all over the age of 16) and parents who permanently live with you.

The Mobile Phone Insurance offered on this site is underwritten by Amtrust International Limited, Registered in Ireland number 169384, Registered Office: 40 Westland Row, Dublin 2, Ireland Amtrust International Ltd is authorised and regulated by the Irish Financial Services Authority and is licensed to operate in the United Kingdom by the Financial Services Authority.

You may be entitled to compensation from either the Financial Services Compensation Scheme (FSCS) in the UK or from the Insurance Guarantee Scheme (IGS) in Ireland if the Insurer cannot meet its liabilities under this policy. The level of compensation provided will depend on the circumstances of the claim. Further information is available from FSCS on +44 207 892 7300 or from the Irish Financial regulator on +353 1 410 4000.

Other Insurance (including some elements of household insurance) may be available for your mobile phone other than from the insurer whose cover is offered on this site.

Your mobile phone insurance will not be automatically terminated in the event of a claim being made.

PLEASE NOTE: There is a 14 day exclusion period that applies from the start date of the insurance, please refer to the certificate wording for full details.

Like all policies, there are some things this insurance does not cover. Importantly these may include; inappropriate use, any breakdown whatsoever, cosmetic damage to the phone, theft or loss claims not accompanied by a Crime Reference or Lost Property Number (as appropriate), any claim made in excess of 2 working days of discovering the event or from return to the UK where the incident occurred outside of the UK, any claim form not returned within 30 days of notifying the claim, and any claim where the user is under the age of 16. Any handset more than 6 months old at the time of purchasing the insurance, as evidenced by the relevant proof of purchase. There is an excess of £50 for each and every accidental damage claims and £75 for each and every theft or loss claim. The maximum liability for any claim cannot exceed the replacement value of your phone up to a maximum value of £700.00 including VAT.

Theft or loss claims will not be paid unless reported to the appropriate local Police authority and your Network within 24 hours of discovering the incident and if the theft is from an unattended vehicle unless the vehicle is locked and the phone is completely hidden from view within a glove compartment or boot, from any property, place or premises unless there is evidence of forced entry, whilst in any form of public transport or public place other than when the phone is taken from the person where actual or threatened force or pickpocket is used . You are required to take all reasonable precautions to protect the phone against theft, loss or damage and to comply with the Security Requirements as specified in the Policy Document.

Premiums will be collected by Direct Debit if the monthly policy is chosen or by Credit/Debit Card if the annual policy is chosen. The premiums are as follows:

Monthly policy is £6.99 per month and includes Insurance Premium Tax (IPT). The policy will continue by periods of one month upon receipt of your monthly premiums. You can cancel your Direct Debit at any time.

You have a right to cancel the insurance by giving written notice of cancellation within 14 days of the receipt of confirmation of insurance cover to Citymain Administrators Limited ("the Administrator") at JS Insurance, P O Box 116, Ryde PO33 2WX quoting your mobile phone number. If you do not exercise this right to cancel then your rights and those of the insurer to cancel this insurance cover thereafter are that you may cancel this insurance at any time by giving notice of cancellation, in writing or by telephone, to the Administrator. Cover will terminate immediately on receipt of your cancellation.

Annual policy is a single collection of £59.99 (including IPT). This is an annual (12 month) period only commencing from Purchase Date, subject to receipt of your annual premium payment.

You have a right to cancel the insurance by giving written notice of cancellation within 14 days of the receipt of confirmation of insurance cover to Citymain Administrators Limited ("the Administrator") at JS Insurance, P O Box 116, Ryde PO33 2WX quoting your mobile phone number. If you do not exercise this right to cancel then your rights and those of the insurer to cancel this insurance cover thereafter are that you may cancel this insurance at any time by giving notice of cancellation, in writing or by telephone, to the Administrator. Cover will terminate immediately on receipt of your cancellation and the proportionate premium for the period that you have been insured will be calculated and the balance will be refunded provided you have not made a claim.

If you need to make a claim under the insurance, please contact the Administrator at the above address or on 0844 576 2294.

Contact Us

You will find most questions answered in Frequently Asked Questions. Please read there first before continuing below.

We welcome all queries and questions. Please contact us at:

• Email: jsinsurance@citymain.com
• Fax: 0844 576 2333
• Post: JS Insurance, PO Box 116, Ryde, PO33 2WX
• Tel: 0844 576 2294 Monday to Friday 9:00am-5:30pm

Please be assured that we treat each enquiry with confidentiality and that we will endeavour to answer you as fully and promptly as possible. Any information provided will only be used for the purpose for which it was submitted.

For further information please see our Policy Documents and information.

Jade Stanley Limited is regulated and authorised by the Financial Services Authority. Our policies are underwritten by AmTrust International Underwriters Ltd (AIUL), whose registered office is 40 Westland Row, Dublin 2, Ireland. Registered Number 169384. AIUL is authorised and regulated by the Irish Financial Services Authority and is licensed by the Financial Services Authority.