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Authorised and regulated by the Irish Financial Services Authority and is licensed by the Financial Services Authority.
Frequently Asked Questions
FAQ Question :
When does my insurance policy end?
As per your Certificate of Insurance, if you have chosen the Monthly Policy your policy will continue until you cancel your policy with us by email, fax, post or telephone. Your Certificate of Insurance additionally states that your policy will end if we do not receive your premium payments. This does not affect your 14 days statutory right to cancel.
As per your Certificate of Insurance, if you have chosen the Annual Policy you will be contacted by JS Insurance up to at least 30 days before the renewal date of your annual policy and informed of any changes to the premium or the policy terms and conditions.
You can advise the Administrator about any changes to your policy details by calling 0844 576 2294.
Please note that if you do cancel your policy, your handset will no longer be covered against any major eventualities that your policy covers (such as theft, loss, accidental damage or unauthorised calls.)
If you have purchased a rolling monthly period of insurance then cover will terminate at the end of the month for which you have paid your premium (subject to your 14 days Statutory right to cancel). If you have purchased an annual period of insurance, the cover will terminate upon receipt of your notice of cancellation by the Administrator and providing you have not made a claim you will receive a pro rata refund of the premium (subject to your Statutory right to cancel).
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