Frequently Asked Questions
FAQ Question :
What if I do not receive any Email confirmation?
Your mobile phone is protected from the moment you have successfully completed your online transaction and a reference number has been generated on screen. As a result of this, the Email confirmation message is automatically generated. The Email confirmation will be sent to the Email address that you provided in your online application.
In addition, you will receive a text message to your mobile phone with the policy number.
You will receive a copy of the Certificate of Insurance, Policy Summary and Certificate Schedule together with confirmation of your Direct Debit payment schedule and Direct Debit Guarantee or Credit Card payment instruction, by post within 3-4 working days. If you have any further concerns, please contact us, jsinsurance@citymain.com.
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