JS Insurance
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Authorised and regulated by the Irish Financial Services Authority and is licensed by the Financial Services Authority.
Frequently Asked Questions
FAQ Question :
How do I make an insurance claim?
In the event of making an insurance claim, please contact our Customer Service Team on 0844 576 2294 within 48 hours of discovering the incident. They will take your details and arrange for a claim form to be posted. Your fully completed claim form, supporting documentation (where applicable) and your relevant excess payment should be returned to us within 30 days of notifying the claim. Your claim will then be assessed and subject to approval, your phone will be authorised for repair or replacement as necessary.
If you are aware that the handset has been stolen or maliciously damaged, this must be reported to your service provider to bar the line and the police within 24 hours of discovering the incident and a crime reference number obtained.
On the monthly policy only - If You make a claim within the first 12 months of commencement of the insurance we must be in receipt of 12 monthly premiums before the repair/replacement can be authorised.
Collection of any outstanding payments will be taken at the time of the claim and can be paid by credit/debit card over the phone or by sending a cheque to JS Insurance, PO Box 116, Ryde, PO33 2WX. Your direct debit will be suspended until month 7 onwards and will continue on a monthly basis thereafter in accordance with your direct debit instruction. However, if at the time of paying the outstanding payments, there is insufficient time to suspend your next direct debit payment it will be taken as the month 7 payment and your direct debit will recommence in month 8.
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