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Authorised and regulated by the Irish Financial Services Authority and is licensed by the Financial Services Authority.
Frequently Asked Questions
Below is a list of frequently asked questions our customers have asked us. We will update this page whenever a question is asked by a customer that we feel is useful to other customers.
If you are still having trouble finding information you can contact us here
Categories
To go straight to a category click on one of the options below
Click on a question below to view the answer.
Claims
- When is my excess paid?
- How long will it take for my claim to be processed?
- If my phone has been stolen or lost, how do I make a claim?
- Do you replace the mobile phone?
- How can I check the status of my insurance claim?
- How do I make an insurance claim?
- What is involved in making an insurance claim?
- Can I make a claim on behalf of someone I know?
- What is the excess on Mobile Phone Insurance?
- If my phone has been accidentally damaged, how do I make a claim?
General
- Am I able to benefit from this insurance whilst I am abroad?
- What am I covered for?
- Can I insure my iPhone?
- Who is the underwriter for mobile phone insurance?
- I want to insure a mobile phone for my child, can I do this?
- Do I need a receipt for my mobile phone, if I need to make a claim?
- Do I need a valid purchase invoice for my mobile phone, if i wish to make a claim?
- Will I receive a mobile phone insurance certificate by post?
- Can I insure a Phone which has been purchased in a store or online (such as Ebay)?
- Can I insure a phone for any member of my family?
- Is my partner covered to use a mobile phone insured by myself?
- Demands and Needs Statement
- Why shouldn't I cover my phone under my household insurance?
- What if I have difficulty entering my personal details?
- What if I have difficulty entering my phone details?
- How do I find out my IMEI number?
- What am I insured for?
- When does my insurance policy end?
- Can I insure my handset if I live outside of the UK?
- How do I cancel my insurance policy?
- How do I get another copy of my policy documents?
- What if I do not receive any Email confirmation?
- What if I do not have a facility to print the documents from the Email confirmation?
- How long does it take to receive my policy documents by post?
- If I have a question or query what do I do?
- How long will it take for someone to reply to my question or query?
- How can I report theft, loss or malicious damage to the police?
- Am I still covered if I upgrade/change my handset?
- Can I add another handset to my policy?
- How do I make a complaint?
- Who is the administrator for the mobile phone insurance?
- Do we cover Blackberry mobile phones?
- Can I purchase mobile phone insurance if I live in the Repulic of Ireland?
- Can I get insurance even though it was not me who purchased the mobile phone ?
Payment
- How do I change my bank details?
- Who do I contact if I am having problems regarding the setting up of my direct debit?
- What date is the direct debit taken out of my account?
- If I cancel my policy, do I need to cancel the direct debit with my bank?
- How does a Direct Debit payment work?
- Is it possible to change the date that my Direct Debit payment comes out of my bank account?
- What if I have difficulty entering my bank or credit card details?
- I have a business bank account. Can I set up my Direct Debit in the normal way?
- I am not the sole signatory on the bank account. Can I set up my Direct Debit in the normal way?
- Can I use the Manual Direct Debit Mandate to send in my bank details instead of entering them on the website screen?
- Who do I send the Manual Direct Debit Mandate to, when I have completed it?
- How can I check if the transaction was successful and my payment has gone through?
- How can I check if my application was successfully cancelled with no money taken, when completing the forms on the website?
- How is JS Insurance authorised to take money from my bank account?