Important Information

The Sale of Goods Acts lay down several conditions that all goods sold by a trader must meet. The goods must be of satisfactory quality, as described and fit for purpose.

Your statutory rights are limited which is why we offer insurance (not just an extended warranty) specially designed to protect your computer and accessories, up to £150 including VAT, against the risks of theft and accidental damage whilst being used in the United Kingdom (and any where in the world that you are temporarily visiting during the period of insurance) by you as the person who purchased it or any of your parents, children, brothers and sisters (over the age of 16) who permanently live with you.

The computer Insurance offered on this site is underwritten by Amtrust International Limited, Registered in Ireland number 169384, Registered Office: 40 Westland Row, Dublin 2, Ireland Amtrust International Ltd is authorised and regulated by the Irish Financial Services Authority and is licensed to operate in the United Kingdom by the Financial Services Authority. You may be entitled to compensation from either the Financial Services Compensation Scheme (FSCS) in the UK or from the Insurance Guarantee Scheme (IGS) in Ireland if the Insurer cannot meet its liabilities under this policy. The level of compensation provided will depend on the circumstances of the claim. Further information is available from FSCS on +44 207 892 7300 or from the Irish Financial regulator on +353 1 410 4000.

Other Insurance (including some elements of household insurance) may be available for your computer other than from the insurer whose cover is offered on this site.

Your computer insurance will not be automatically terminated in the event of a claim being made.

Like all policies, there are some things this insurance does not cover. Importantly these include; inappropriate use, breakdown, including but not limited to; wear and tear, gradual deterioration or cosmetic damage of the computer. Loss or any consequential loss of the computer, claims not accompanied by a Crime Reference Number, any claim made in excess of 30 days of the event, any claim form not returned within 30 days of the claim, and any claim where the user is under the age of 16. There is an excess for each and every claim for further details please see the policy wording. The maximum liability for any claim cannot exceed the replacement value of your computer and in any event will not exceed £1500 including VAT. Theft claims will not be paid unless reported to the Police within 24 hours and if the theft is from an unattended vehicle unless the vehicle is locked and the computer is locked away and completely hidden, from unoccupied premises unless there is evidence of forced entry, from the person unless force or threat of violence is used or if the theft is in a public place if you leave the computer unattended. You are required to take all reasonable precautions to protect the computer against theft or damage.

The annual premium, including any Insurance Premium Tax (IPT) will be collected by Jade Stanley via Credit/Debit Card at the time of purchase and will be calculated as a percentage of the retail value of your computer and will be as confirmed to you on the website prior to your agreement to purchase the insurance. The insurance will be renewed on continuing 12 month periods, subject to you choosing to renew your policy.

JS Insurance will contact you up to at least 30 days before its renewal date with details about any changes to the premium or the policy terms and conditions; if you wish to renew your policy then you can do so via the JS Insurance website or by telephone, details of which will be provided prior to renewal. If you do not want to renew your policy, you need do nothing. You can advise the Administrator about any changes to your policy details or decide not to use the renewal service at any time by calling 0844 576 2294.

You have a right to cancel the insurance by giving written notice of cancellation within 14 days of the receipt of confirmation of insurance cover to the Citymain Administrators Limited (.the Administrator.) at P O Box 116 Ryde PO33 2WX quoting your mobile phone number. If you do not exercise this right to cancel then your rights and those of the insurer to cancel this insurance cover thereafter are that you may cancel this insurance at any time by giving notice of cancellation, in writing or by telephone, to the Administrator. Cover will terminate immediately on receipt of your cancellation.

If you need to make a claim under the insurance, please contact the Administrator at the above address or on 0844 576 2294.

Contact Us

You will find most questions answered in Frequently Asked Questions. Please read there first before continuing below.

We welcome all queries and questions. Please contact us at:

• Email: >
• Fax: 0844 576 2333
• Post: JS Insurance, PO Box 116, Ryde, PO33 2WX
• Tel: 0844 576 2294 Monday to Friday 9:00am-5:30pm

Please be assured that we treat each enquiry with confidentiality and that we will endeavour to answer you as fully and promptly as possible. Any information provided will only be used for the purpose for which it was submitted.

For further information please see our Policy Documents and information.