JS Insurance
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Authorised and regulated by the Irish Financial Services Authority and is licensed by the Financial Services Authority.
Frequently Asked Questions
FAQ Question :
How do I make a complaint?
We welcome all queries and questions. Please contact us at:
Email: jsinsurance@citymain.com
Fax: 0844 576 2333
Post: JS Insurance, PO Box 116, Ryde, PO33 2WX
Tel: 0844 576 2294 Monday to Friday 9:00am-5:30pm
Please be assured that we treat each enquiry confidentially and that we will endeavour to answer you as fully and promptly as possible. Any information provided will only be used for the purpose for which it was submitted. At JS Insurance, Customer Service is our number one priority. It is always our aim to investigate and resolve customer problems as quickly as possible. However, we do appreciate that at certain times you may feel it is necessary to make a complaint. If you wish to do so, in the first instance please email or write to us via the details listed above. In your correspondence, please ensure that you state your name, address, policy reference number and daytime contact telephone number. We will strive to resolve your complaint immediately or at least by the close of business the working day following receipt of your complaint. However, should it prove impossible to reach a solution within that timeframe, you will be sent a letter acknowledging receipt of your complaint within 5 working days, stating who will deal with it and outlining our complaints procedure. Once we have resolved your complaint, we will issue a final response in writing. If you are not satisfied with our response, you can refer your complaint for independent assessment, within 6 months, to: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.
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