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Authorised and regulated by the Irish Financial Services Authority and is licensed by the Financial Services Authority.
Frequently Asked Questions
FAQ Question :
How do I make an insurance claim?
In the event of making an insurance claim, please contact our Customer Service Team on 0844 576 2294 within 48 hours of discovering the incident. They will take your details and arrange for a claim form to be posted. Your fully completed claim form, supporting documentation (where applicable) and your relevant excess payment should be returned to us within 30 days of notifying the claim. Your claim will then be assessed and subject to approval, your product will be authorised for repair or replacement as necessary. If you are aware that the product has been stolen or maliciously damaged, this must be reported to the local police authorities within 24 hours of discovering the incident and a crime reference number obtained.
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