JS Insurance
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Authorised and regulated by the Irish Financial Services Authority and is licensed by the Financial Services Authority.
Frequently Asked Questions
Below is a list of frequently asked questions our customers have asked us. We will update this page whenever a question is asked by a customer that we feel is useful to other customers.
If you are still having trouble finding information you can contact us here
Categories
To go straight to a category click on one of the options below
Click on a question below to view the answer.
Claims
- When is my excess paid?
- How long will it take for my claim to be processed?
- If my product has been stolen, how do I make a claim?
- Do you replace the product?
- How can I check the status of my insurance claim?
- How do I make an insurance claim?
- What is involved in making an insurance claim?
- Can I make a claim on behalf of someone I know?
- If my product has been accidentally damaged, how do I make a claim?
- Do I need a valid purchase invoice for my product, if I wish to make a claim?
General
- I want to insure a product for my child, can I do this?
- Will I receive any Product Insurance documents by post?
- Can I insure a Product which has been purchased in a store or online (such as Ebay)?
- Can I insure a product for any member of my family?
- Is my partner covered to use a product insured by myself?
- Demands and Needs Statement
- Why shouldn't I cover my product under my household insurance?
- What if I have difficulty entering my personal details?
- What if I have difficulty entering my product details?
- How do I find out my serial number?
- How do I find out my serial number?
- Can I insure my product if I live outside of the UK?
- How do I cancel my insurance policy?
- If I have a question or query what do I do?
- How long will it take for someone to reply to my question or query?
- How can I report theft or malicious damage to the police?
- How do I make a complaint?
- Who is the administrator for the Product Insurance?
- Can I purchase product insurance if I live in the Repulic of Ireland?
- What is the excess on Product Insurance?
- Am I able to benefit from this insurance whilst I am abroad?
- What am I covered for?
- Who is the underwriter for computer insurance?
- What am I insured for?
- When does my insurance policy end?
- Can I get Insurance for my Blackberry Playbook ?
- Can I get Insurance for my Dell Streak ?
- Can I get Insurance for my HP TouchPad ?
- Can I get Insurance for my HTC Flyer ?
- Can I get Insurance for my Iconia Smart ?
- Can I get Insurance for my iPad?
- Can I get Insurance for my iPad 2?
- Can I get Insurance for my Motorola Xoom ?
- Can I get Insurance for my Samsung Galaxy ?
- Can I get Insurance for my Tablet PC?
- Can I get Insurance for my Tablet Personal Computer?
Existing Policy Information
- How do I get another copy of my policy documents?
- What if I do not receive any Email confirmation?
- What if I do not have a facility to print the documents from the Email confirmation?
- How long does it take to receive my policy documents by post?
- Am I still covered if I upgrade/change my product?
- Can I add another product to my policy?
Payment
- What if I have difficulty entering my bank or credit card details?
- How can I check if the transaction was successful and my payment has gone through?
- How can I check if my application was successfully cancelled with no money taken, when completing the forms on the website?
- How is JS Insurance authorised to take money from my bank account?