Claims conditions and how to make a claim

- if you purchased Computer Insurance with us BEFORE 2nd May 2006 -

1. Simply click here to download a form and fax it to 01788 563123. Alternatively post it to the following address:
    
   CompuCover
   The Robbins Building
   Albert Street
   Rugby
   CV21 2SD
2. Once received, we will attempt to contact all claimants to discuss the claim within two hours of receipt of the claim form at our claims office.
3. For theft: Your CompuCover claims executive will then authorise our supplier to replace equipment to the same or similar specification up to and including the insured value. Do not arrange your own replacement, as we will not cover the cost.
4. For accidental damage: Your CompuCover claims executive will ensure that your claim results in priority authorisation to our repairer to repair the equipment. Do not arrange your own repairs, as we will not cover the cost.
5. If after a claim you want to continue with your policy you will need to pay a reinstatement fee.

- if you purchased Computer Insurance with us AFTER 2nd May 2006 -

You must comply with the following instructions to have the full protection of your policy. If you do not comply with them, we may at our option cancel the policy, refuse to deal with your claim, or reduce the amount of the claims payment.

If Fire, Flood or Accidental Damage or Theft occurs please help the Claims Office by reporting your claim according to the following procedure. All claims MUST be made as soon as reasonably possible.

1. Prevent further damage

In the event of Fire, Flood or Accidental Damage or operation of a warning hazard light or text box, you must not operate the insured equipment further if it would cause additional damage to do so.

2. Contact the Claims Office

Before any work is undertaken you are responsible for ensuring that you contact the Claims Office for authorisation.

The claim notification telephone number is :

02380 444 345

Fax number :

02380 442 210

e-mail address :

claims@burnett.co.uk

web address :

www.burnett.co.uk

For claims authorisation, you must confirm:

• Your policy number and equipment details
• The cause of Fire, Flood or Accidental Damage (if applicable)
• For Theft the crime reference number (if applicable)

If the claim is covered by the policy, authorisation will be given by the Claims Office to carry out the repair. A claims authority number will be issued with an authorised repair cost, which is the most we will pay for the repair, subject to your single claim limit and sum Insured.

Authorisation of repairs will remain valid for 30 days. If no further communication is made during this period the authority will be rescinded and the claim rendered void.

Should you decide to give permission to the repairer to commence work, without obtaining an authorisation number from the Claims Office, you do so in the full knowledge that We reserve the right not to meet your claim because you have denied us our right under this policy to agree cover, inspect the equipment and manage costs prior to its repair.

3. Use of an Engineer

At notification of any claim, or following receipt of the estimate, the Claims Office reserves the right to

• instruct an independent engineer to inspect your equipment before authorising any claim; or
• inspect any components which have been removed, together with any original documentation, within one calendar month after any repair or replacement has been authorised or carried out.

When this right is exercised we shall have no liability for any loss to you arising from any possible delay. Any decision on liability will be withheld until this report is received.

4. Salvage

We shall be entitled to take and keep possession of any damaged and replaced components and/or equipment and to deal with the salvage in a reasonable manner. No property may be abandoned to us.

5. Contribution and Indemnity

This policy is one of Indemnity. In certain circumstances components which have suffered breakdown may be old or partly worn. If we replace them with components in a better condition than those that suffered Fire, Flood or Accidental Damage, you may be required to pay a contribution towards the cost, or we may at our option use reconditioned components in any repairs.

Our liability in respect of any one loss or series of losses arising out of any one occurrence is limited to the amount shown in the Certificate of Insurance. Payment of a claim made under this Insurance shall not reduce the sums insured except upon written notice by us to the contrary. Provided that:

• You will where the payment exceeds £500 pay such additional premium as may be required by us
• You will take immediate steps to comply with any of our requirements relating to amendments to the protections of the equipment.

6. When the Equipment has been repaired

If you are aware, or believe, that the repair is not satisfactory advise the Claims Office immediately.

Please feel free to download a Claims Form :

• Theft Claims Form
• Damage Claims Form