Claims

Please comply with the following procedures to obtain authorisation with the minimum amount of delay. Failure to observe these procedures may invalidate your claim.

1. Prevent further damage

In the event of accidental damage or operation of a warning hazard light or text box, you must not operate the insured product further if it would cause additional damage to do so.

2. Contact the Police authority

In the event of a theft claim, within 24 hours of discovering the theft, you must notify the appropriate Police authority and obtain a Crime Reference Number and a copy of the Police Crime report.

3. Contact the administrator

Call the administrator within 48 hours of discovering the incident on 0844 576 2294 (or in the event of the incident occurring outside of the UK, within 48 hours of returning to the UK), You will be sent a claim form. Complete the claim form FULLY and return to the Administrator in accordance with their instructions, and in any event within 30 days of notifying the claim:

For claims authorisation, you must confirm and provide:

• your certificate number and product details
• the cause of accidental damage (if applicable)
• for theft claims, the crime reference number (lost property numbers are not acceptable in support of a theft claim)
• original proof of purchase
• proof of residency in respect of an incident occurring outside of the United Kingdom, the Isle of Man or the Channel Islands

The administrator will assess your claim and providing your claim is valid, will authorise the repair or replacement of the product as appropriate.

If your product is damaged the administrator will provide you with details of the repairer to whom the product should be couriered to, this will need to be arranged at your own cost. If your product was stolen the administrator will arrange for a replacement to be sent to the address specified in the certificate schedule.