Claims

How to Claim in the UK:

To obtain Emergency Assistance contact the 24 hour Emergency Road Rescue Helpline:

0870 536 6615

You should have the following information available upon request:

• The Vehicle's Registration Number
• Your Name and Home Postcode
• Your Policy Number
• The make and model of the Vehicle
• The Colour of the Vehicle
• The location of the Vehicle
• An indication as to the nature of the problem

In the event of a breakdown on the motorway, proceed to the nearest SOS Emergency Telephone Box. Ask the Police to contact the 24 hour Emergency Road Rescue help line on the above number. Be prepared to provide the additional information together with the number of the SOS Emeregency Telephone Box.

How to Claim in Europe:

To obtain Emergency Assistance contact the 24 Hour Emergency Road Rescue on the numbers below:

Dialling from a European Country: 00 44 1737 815091
Dialing from the UK: 0870 536 6615

You should have the following information available upon request:

General Information

• Your full name and UK address
• The address and phone number abroad
• Your Policy Number
• Dates of travel abroad
• Intended date of return home

For accident or breakdown

• Your Vehicle's make and model and registration number
• The date, time and place of the incident (and Vehicle's location now)
• Brief details of the circumstances of:
  
  The accident damage and any injury, or the theft of Your Vehicle, or the breakdown.

Assistance on Motorways

On many European motorways or Autoroutes, particularly in France, if you breakdown the emergency telephones will be answered by the Police. They will arrange for a recovery vehicle to tow you and your vehicle off the motorway either to a local garage or perhaps to a motorway service station, without reference to AXA Assistance. You may be required to pay for this assistance on the spot, in which case obtain and keep receipt and we will reimburse you. Alternatively, once you and your Vehicle are towed to a place of safety call AXA Assistance and the recovery agent may accept our guarantee of payment. At this stage AXA Assistance will also arrange any other assistance you may require.

Only by calling the Emergency Helpline numbers, will you be able to claim for the services provided.