Archive for May, 2011

Icelandic Volcanic Ash - update 25.05.2011

Wednesday, May 25th, 2011

Information for travellers stranded abroad

Our Insurance providers are willing to extend cover free of charge, subject to customers returning on the earliest possible flight (subject to availability) . No claims will be accepted for additional accommodation or transport costs as a result of the volcanic eruption.

Customers with rearranged travel plans

If in the event that airspace is closed and carriers are offering alternative travel plans for their customers. We will accept the transfer of cover to the new dates of travel, providing that the alternative arrangements is made within three weeks from 23rd May 2011, with travel dates being within the next six months and the new trip duration being the same as the original.

You will need to contact us to make the amendments to cover.

Repatriation of patients mid-claim

We acknowledge that due to possible disruption, the repatriation of customers who have suffered a medical emergency may be delayed and subject to increased medical related  costs. These increased costs will be accepted under the policy cover, subject to repatriation at the earliest opportunity and also to the usual terms and conditions of the policy.

Current Foreign  Office Advice

Ash Cloud: Iceland airspace closed

25th May 2011

Icelandic airpsace is closed for all flights (international and domestic) basedon advice from the Volcanic Ash Advisory Centre.

The closure of Keflavik Airport comes after the Grimsvotn volcano in South East Iceland began erupting on Saturday 21st May 2011.

Passengers are advised to remain in regular contact with their travel agents or airlines for the latest news. Updates to our Iceland travel advice will be posted as more infiormation is available.

Air Traffic Control has imposed restrictions after reports that he ash could cause damage to engines and/or landing gear.

We anticipate claims enquiries will be received from customers and this Bulletin is intended to provide JS Insurance’s view on how travel insurance policies will respond.


No cover will apply under this section. The insured events are specific and this scenario is not covered under JS Insurance policies.

Travel Delay and Abandonment

This section of cover contains specific exclusions, one being any claims arising from the delay of travel arrangements by or on the order of any Government, Public or Local Authority but not limited to any civil or federal aviation authority.

Volcanic Ash Cloud and Travel Insurance Cover

Tuesday, May 24th, 2011

Air passengers are once again being delayed and possible cancellation of flights due to the new volcanic ash cloud from Iceland’s Grimsvotn volcano.

If you have purchased Travel Insurance that covers travel delay or cancellation due to volcanic ash before the situation unfolded. The insurer will honor claims as long as the Travel Insurance was purchased before 8am on 22 May 2011.

Delay, abandonment and costs incurred while abroad are covered through our Towergate AUL policy. If your airline offers to pay for accommodation the travel insurer will not do so too.

JS Insurance launches New Mobile Phone Insurance policy

Friday, May 6th, 2011

JS Insurance has launched a new Mobile Phone Insurance policy.

Benefits of this Insurance:

  • Loss
  • Theft
  • Accidental Damage
  • Unauthorised calls
  • Liquid Damage

This policy now covers the loss of your mobile phone, if you need to make a claim you will require a Lost Property Report.

The excess is now £50 for Accidental Damage and £75 for theft and loss.

There is an option to choose monthly payments of £6.99 for any phone (including iPhones) or £59.99 for an Annual policy.

The maximum value of any phone we will insure is £700 (including VAT) and the mobile phone must be new and have been purchased within the last six months.

Everything you need to know about Laptop and Tablet PC Insurance

Thursday, May 5th, 2011

When your Laptop or Tablet PC has so much  important information, such as photos and documents, it is a good idea to get it insured.

However not all Laptop / Tablet PC Insurance policies are the same, when you are getting a quote online for insurance. Our comprehensive laptop / Tablet PC Insurance takes into account the importance of the premium paid as well as quality of cover, in terms of the protection it provides.

JS Insurance Benefits of Cover:

Accidental Damage

If your laptop or Tablet PC is accidentally damaged, we will pay for the repair or replacement (if it is beyond repair). So if you spill coffee over your keyboard or drop it down the stairs, you don’t have to panic. Or if you forget it is in the carry case and throw it down.


Make sure you do not leave your equipment unattended when you are out and about. If the worst does happen and your laptop or Tablet PC is stolen, let the police know straight away and we will provide you with a new one.

Cover from just £30 a year

Our comprehensive Laptop / Tablet PC Insurance offers better value for money than most other providers.