Information for travellers stranded abroad
Our Insurance providers are willing to extend cover free of charge, subject to customers returning on the earliest possible flight (subject to availability) . No claims will be accepted for additional accommodation or transport costs as a result of the volcanic eruption.
Customers with rearranged travel plans
If in the event that airspace is closed and carriers are offering alternative travel plans for their customers. We will accept the transfer of cover to the new dates of travel, providing that the alternative arrangements is made within three weeks from 23rd May 2011, with travel dates being within the next six months and the new trip duration being the same as the original.
You will need to contact us to make the amendments to cover.
Repatriation of patients mid-claim
We acknowledge that due to possible disruption, the repatriation of customers who have suffered a medical emergency may be delayed and subject to increased medical related costs. These increased costs will be accepted under the policy cover, subject to repatriation at the earliest opportunity and also to the usual terms and conditions of the policy.
Current Foreign Office Advice
Ash Cloud: Iceland airspace closed
25th May 2011
Icelandic airpsace is closed for all flights (international and domestic) basedon advice from the Volcanic Ash Advisory Centre.
The closure of Keflavik Airport comes after the Grimsvotn volcano in South East Iceland began erupting on Saturday 21st May 2011.
Passengers are advised to remain in regular contact with their travel agents or airlines for the latest news. Updates to our Iceland travel advice will be posted as more infiormation is available.
Air Traffic Control has imposed restrictions after reports that he ash could cause damage to engines and/or landing gear.
We anticipate claims enquiries will be received from customers and this Bulletin is intended to provide JS Insurance’s view on how travel insurance policies will respond.
No cover will apply under this section. The insured events are specific and this scenario is not covered under JS Insurance policies.
Travel Delay and Abandonment
This section of cover contains specific exclusions, one being any claims arising from the delay of travel arrangements by or on the order of any Government, Public or Local Authority but not limited to any civil or federal aviation authority.