Goldtrail operated tours predominantly to Greece and Turkey and collapsed on 16th July 2010.
Under the trading names of: Goldtrail Holidays, Goldtrail Travel and Sunmar. They were ATOL bonded, and consequently the Civil Aviation Authority (CAA) are making arrangements for travellers already abroad to be repatriated. People who have booked holidays but not yet travelled can make a claim through the CAA for a refund of their cost.
How does this affect JS Insurance customers?
Most travel policies usually carry a “General Exclusion” similar to the following:
Any claims arising directly or indirectly from the tour operator, airline or any other company, firm or person either becoming insolvent or being unable to or unwilling to fulfil any part of their obligation.
On this basis there is no cover provided under any sections of the travel policy. Customers should be advised to contact the CAA on 0203 441 0846 or 0044 203 441 0846 from abroad.
Information for travellers stranded abroad
JS Insurance is willing to extend cover free of charge, subject to customers returning on the earliest possible flight (subject to availability). No claims will be accepted for additional accommodation or transport costs. Customers are advised to contact the CAA.
Customers arranging alternative holidays
JS Insurance will accept the transfer of travel insurance to the new dates of travel, providing that the alternative arrangement is made within three weeks from 16th July 2010, with travel dates being within the next six months and the new trip duration being the same as the original.
Customers will need to contact JS Insurance on 0844 848 1500 to make the amendments to cover.