Tsunami and earthquakes in South East Asia.
If you have concerns regarding travel to Samoa, American Samoa, Tonga and Sumatra following the tsunami and earthquakes, please read the following information about Travel Insurance.
If you have travel insurance which includes Cancellation or Curtailment cover, there is no cover for customers wishing to cancel your holiday due to a wish not to travel due to the tsunami, earthquakes and other possible severe weather conditions.
However if you have the AXA Independent Traveller cover, you will be covered according to the terms and conditions applicable to the relevant policy.
If you have been injured or have fallen ill as a result of the tsunami or earthquakes, there is cover for emergency medical, additional accommodation and travelling costs under the normal terms and conditions of the policy. In the event of serious illness or injuries which may lead to in-patient hospital treatment or before any arrangements are made for repatriation or in the event of needing to return home early, please contact the Emergency Assistance Service as soon as possible, these contact details can be found on your travel insurance certifcate which was emailed to you or the policy details sent to you by post. This service is available 24 hours a day, 365 days days a year.
If you have lost personal belongings, money or documents in the chaos of the catastrophe, these cases will be considered in their individual circumstances when you claim.
Missed departure
If you have travel insurance which includes Missed Departure cover and you are not able to meet your return flight home to the United Kingdom due to the transport booked to travel from your initial international departure point being affected there is cover available for additional accommodation and travel expenses incurred as a result of re-arranging your transport.
Delayed departure
If you have travel insurance which includes Delayed Departure cover and if the departure of your outbound or return public transport is delayed at the final departure point from or to the United Kingdom due to bad weather then cover is available under the terms and conditions of the policy.